We want to give you the best possible service. However if at any point you become unhappy or concerned about the service we have provided, then you should inform us immediately so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, disability or other characteristic or if our office closes without notification to you.
You can raise your concerns with the Solicitors Regulation Authority at http://www.sra.org.uk/consumers/problems/report-solicitor.page
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
As of 01 April 2023 the time periods for reporting a complaint to the Legal Ombudsman is no longer than:
- Within six months of receiving our final response to your complaint
and
- No more than one year from the date of the act or omission being complained about; or
- No more than one year from the date when you should reasonably have known that there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them at Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ; enquiries@legalombudsman.org.uk; www.legalombudsman.org.uk or call 0300-555-0333 between 10am-4pm Monday to Friday.
